How to Start KuCoin Trading in 2024: A Step-By-Step Guide for Beginners

How to Register at KuCoin
 

How to Register a KuCoin Account【PC】

Enter kucoin.com, you should see a page similar to below. Click on the "Sign Up" button in the upper right corner. We support users to register an account with a mobile phone or email address.

1. Sign up with an email address

Input your E-mail address and click "Send Code" button. Wait for the email verification code to be sent to your mailbox and enter the verification code you received. Then set the login password, read through and agree to the "Terms of Use", click "Sign Up" button to complete your registration.

2. Sign up with the phone number

Select the country code, input your phone number, and click "Send Code" button. Wait for the SMS verification code to be sent to your phone and enter the verification code you received. Set your login password, read through and agree to the "Terms of Use", then click "Sign Up" to complete your registration.

Tips:
1. If your email address or phone number has been bound for one account at KuCoin, it cannot be registered multiply.

2. Users from Phone Registration Supported Country List can register an account by the mobile phone. If your country is not on the supported list, please register an account by your email address.

3. If you are invited to register a KuCoin account, please check whether the referral code is filled in on the password setting interface or not. If not, the referral link might be expired. Please input the referral code manually to ensure the referral relationship is successfully established.

Congratulations that you have completed the registration and are able to use KuCoin now.

How to Register a KuCoin Account【APP】

Open KuCoin app and tap [Account]. We support users to register an account with a mobile phone or email address.

Tap [Log In].

Tap [Sign Up].


1. Sign up with the phone number

Select the country code, input your phone number, and tap "Send" button. Wait for the SMS verification code to be sent to your phone and enter the verification code you received. Then tap "Next".

Set your login password, read through and agree to the "Terms of Use". Then tap "Sign Up" to complete your registration.


2. Sign up with an email address

Input your E-mail address and click "Send" button. Wait for the email verification code to be sent to your mailbox and enter the verification code you received. Then tap "Next".  

Set your login password, read through and agree to the "Terms of Use". Then tap "Sign Up" to complete your registration.

Tips:
1. If your email address or phone number has been bound for one account at KuCoin, it cannot be registered multiply.

2. Users from Phone Registration Supported Country List can register an account by the mobile phone. If your country is not on the supported list, please register an account by your email address.

3. If you are invited to register a KuCoin account, please check whether the referral code is filled in on the password setting interface or not. If not, the referral link might be expired. Please input the referral code manually to ensure the referral relationship is successfully established.

Congratulations that you have completed the registration and are able to use KuCoin now.

How to Download KuCoin APP?

1. Visit kucoin.com and you will find "Download" at the top right of the page, or you can visit our download page.

The mobile app for iOS is downloadable in the iOS App store: https://apps.apple.com/us/app/kucoin-buy-bitcoin-crypto/id1378956601
The mobile app for Android is downloable in the Google Play store: https://play.google.com/store/apps/details?id=com.kubi.kucoinhl=en

Based on your mobile phone operations system, you can choose "Android Download" or "iOS Download".

2. Press "GET" to download it.

3. Press "OPEN" to launch your KuCoin App to get started.

How to Verify Account in KuCoin
 

Why Get KYC Verified on KuCoin

In order to continue to be one of the most trustworthy and transparent exchanges, KuCoin officially implemented KYC on November 1, 2018, which ensures that KuCoin meets the development rules of the virtual currency industry. Moreover, KYC can effectively reduce fraud, money laundering, and terrorist financing, amongst other malicious activities.

KuCoin has also added the ability for KYC verified accounts to enjoy a higher daily withdrawal limit.

The specific rules are as follows:

We do strongly suggest our clients complete the KYC verification. In cases where the client forgets his/her credentials to access the platform or when his/her account is taken over by others because of the leakage of personal information from the client-side, the verified KYC information will help the client recover his/her account quickly. Users who complete KYC certification will also be able to participate in the Fiat-Crypto service provided by the KuCoin.

How to Complete KYC Verification

Please login KuCoin account, click “KYC Verification” under the avatar, and fill in the requested information. Our KYC review team will contact you via [email protected] only after you submit the information. Meanwhile, please note that it may take several business days to complete the verification due to a large amount of requests, we shall further notify you by email if there are any updates, during this period of time, please rest assured that the deposit and withdrawal are available at your KuCoin account.

1. Individual Verification

For individual accounts, please go to “KYC Verification”–“Individual Verification”, click "Start Verification" to complete your KYC.

KuCoin KYC consists of KYC1(Basic Verification) and KYC2(Advanced Verification). Proceed to complete Advanced Verification, you will get more trading benefits. Please confirm your information is true and valid, otherwise, it will affect your audit result.

Please note that the areas highlighted with “*” are required. Your information can be modified before submission. Once it is submitted, the information only can be viewed, but cannot be modified again until the review result is published.

1.1 KYC1 (Basic Verification)

Please click "Start Verification" on the Individual Verification screen, enter KYC1 verification screen. Supplement individual information and click "Submit", your KYC1 will be approved soon.

1.2 KYC2 (Advanced Verification)

After KYC1 is approved, proceed to complete Advanced Verification, you will get more trading benefits. Please click "Continue to Get More Benefits" to supplement the information.

2. Institutional Verification

For institutional accounts, please go to “KYC Verification”, click “Switch to Institutional Verification” and then "Start Verification" to finish your KYC.

Other Common Issues About KYC Verification

If you meet problems when uploading the identity information and photos, kindly suggest to check the following factors:

1. One ID is eligible for a maximum of 3 KuCoin accounts only;

2. The image format should be JPG and PNG. The size of the image file should be less than 4MB;

3. The certificates are required to be an ID card, driver license, or passport;

4. Your network may also be causing the upload to fail. Refresh or change to another browser and retry later.

Why has KYC Verification Failed

If you are notified that Your KYC verification Failed by email/SMS, No worries, please log in to your KuCoin account, click "KYC Verification", youll find the incorrect information highlighted. Kindly click "Supplement Information" to revise it and resubmit and well verify it timely.


1. Please ensure the certificate of identity is consistent with you. Or we can not pass your KYC verification;

2. Please keep photos clearly visible. Ambiguous parts of the image are not accepted;

3. Please follow our prompts to take a photo and pay attention to check if the text information is written as required.

How to Deposit in KuCoin

How to Deposit Coins into KuCoin

Deposit: This means to transfer assets from other platforms to KuCoin, as the receiving side--this transaction is a deposit to KuCoin while it is a withdrawal for the sending platform. 
 

Note:
Before you deposit any coin, please make sure to activate the relevant deposit address and make sure to check whether the deposit function stays open for this token.

1. On the Web:

1.1 In the upper right corner of the website, find the deposit page from the drop-down list.

1.2 Click "Deposit", select the coin and the account you want to deposit from the drop-down list, or search for the coins name directly and select it.

1.3 Just copy your deposit address and paste it into the withdrawal platform, and then you can deposit coins to KuCoins relevant account.

2. On the APP:

2.1 Find the "Assets" column and click "Deposit" to enter the deposit interface.

2.2 Select the coin you want to deposit from the list or search for the coins name directly and select it.

2.3 Please select the account you want to deposit. Then copy your deposit address and paste it into the withdrawal platform, and then you can deposit coins to KuCoin.

Notice:
1. If the coin you deposit has the Memo/Tag/Payment ID/Message, please be sure to enter it correctly, otherwise, the coins wont arrive in your account. There will be no deposit fee and min/max deposit amount limitation.

2. Please make sure to deposit tokens via the chain we support, some tokens are only supported with the ERC20 chain but some are supported with mainnet chain or BEP20 chain. If youre uncertain which chain it is, make sure to confirm it with KuCoin admins or customer support first.

3. For ERC20 tokens, each token has its unique contract ID which you can check from https://etherscan.io/, please make sure the tokens contract ID you deposit is the same as KuCoin supported one.

How to Buy Coins by Third-Party

Step 1. Login to KuCoin, Go to Buy Crypto--Third-Party.

Step 2. Please select the coins type, fill the amount and confirm the fiat currency. Different applicable payment methods will appear according to the fiat chosen. Select your prefered payment method. Choose your payment channel: Simplex/ Banxa/BTC Direct.

Step 3. Please read the Disclaimer before proceeding. By clicking the "Confirm" button after reading the Disclaimer, you will be redirected to the Banxa/Simplex/BTC Direct page to complete the payment.

Please note if you have any questions or concern about your orders, you can contact them directly.
Banxa: [email protected]
Simplex: [email protected]
BTC Direct: [email protected].

Step 4. Continue on Banxa/Simplex/BTC Direct check-out page to complete your purchase. Please follow the steps correctly.

(The image requirements of Banxa)

Step 5 . You then can view your orders status on the ‘Order History’ Page.

Notes:
Simplex supports users from many countries and regions, you can buy coins by credit card only on Simplex as long as your country or region is supported. Please select the coins type, fill the amount and confirm the currency, then click "Confirm".

Buy Coins with Bank Card

Please follow the steps to buy crypto by a Bank Card on APP:

Step 1: Open the KuCoin app and log into your KuCoin account

Step 2: Tap “Buy Crypto” at the homepage, or tap “Trade” then go to “Fiat”.

Step 3: Go to “Fast Trade” and tap “Buy”，select the type of fiat and crypto currency, then input the fiat amount you want to spend or the crypto quantity you want to receive.

Step 4: Select “Bank Card” as the payment method, and you need to bind your card before purchase, please tap “Bind Card” to complete the blinding.

• If you have already added a card here, you will directly go to Step 6.

Step 5: Add your card information and billing address, then click “Buy Now”.

Step 6: After binding your bank card, you may proceed in buying crypto.

Step 7: After you complete the purchase, you will get a receipt. You may click “Check Details” to see the record of your purchase under “Main Account”.

How to Buy Coins on KuCoin P2P Fiat Trade

Step 1: Open the KuCoin app and log into your KuCoin account；

Step 2: After logging in, tap ‘Buy Crypto’ or tap ‘Trade’, then go to ‘Fiat’;

Step 3: Choose your preferred merchant by tapping ‘Buy’. Enter either the token amount or the fiat amount, and tap ‘Buy Now’;

Step 4: Choose your payment method (for merchants who allow multiple payment methods), and tap ‘Mark Payment Done’ if you already pay for the order.

Note: Payment must be made within 30 minutes, or else the purchase will be unsuccessful.

Step 5: After you finish the payment and tap ‘Mark Payment Done’, please kindly wait for the Seller to confirm and release the token to you. (The token will be sent to your Main account. You need to transfer it from the Main account to the Trading account if you need to trade tokens in Spot.)

Tips:

1. If you have already finished the payment and still have not received the token from the seller, please kindly contact our online support team to get prompt service.

2. The payment needs to be done manually by the buyer. The KuCoin system does not provide the fiat currency deduction service.

How to Trade Crypto at KuCoin

Spot Trading

Step 1:

Log in to www.kucoin.com, and click on the ‘Trade’ tab, then click ‘Spot Trading’.

Step 2:

You will be redirected to the trading market. Depending on which tab you click on, you will see different markets. The options are Stable Coin (USDⓈ), Bitcoin (BTC), KuCoin Token (KCS), ALTS (Includes Ethereum (ETH), and Tron (TRX)), and several hot markets. Not all tokens are paired into every market, and the prices may vary depending on the market you are looking at.

If you would like to use BTC to buy KCS, please select the BTC market and use the search box to find KCS. Click on it to enter the KCS/BTC trade pair interface.

Step 3:

Before trading, you are required to enter your trading password for security. Once you enter it, you will not need to enter it again for the next 2 hours. It is highlighted in the red box below.

Step 4:

Choose the order type and enter your order details. KuCoin offers four order types. The description and operation of these order types are detailed as follows:


1. Limit Order: A “Limit Order” is an order placed to buy or sell a specified quantity of assets at a specified limit price or better. This involves setting the ideal commission price and quantity.

For example, if the current market price for KCS is 0.96289 USDT and you plan to buy 100 KCS when the price drops to 0.95 USDT, you can place the order as a Limit Order.

Operation Steps: Select “Limit Order” on the trade portal/interface, enter 0.95 USDT in the ‘Price’ box, and enter 100 KCS in the ‘Amount’ box for the quantity. Click “Buy KCS” to place the order. The order will be filled no higher than 0.95 USDT with a limit order in this case, so if youre sensitive to the filled price, choose this type!

What price should you input in the limit order? On the right side of the trade page, youll see the order book. In the middle of the order book, it is the market price (the last price of this trading pair). You can refer to that price to set your own limit price.

2. Market Order: A “Market Order” is an order placed to buy or sell a specified quantity/amount of assets at the best available price in the current market. In this case, the commission price is not set. Only the order quantity or amount is set, and the purchase is made by the set quantity or amount after the purchase.

For example, if the current market price for KCS is 0.96263 USDT and you plan to buy KCS worth 1,000 USDT without setting the prices. You can place the order as a market order. Market orders will be completed immediately, which is the best way to buy or sell quickly. So if youre not very sensitive with the filled price and want to trade quickly, choose this type!

Operation Steps: Select “Market Order” on the trade portal/interface and enter 1,000 USDT in the ‘Amount’ box. Click “Buy KCS” to place the order.

Tip: As the market order would usually be executed immediately, you cannot cancel the order once the order has been placed. You may check the trading details in “Order History” and “Trade History”. For sell orders, it will be filled by the best available orders that will show in the buy order book until the funds you want to sell ran out. For buy orders, it will be filled by the best available orders that will show in the sell order book until the funds you used to buy tokens ran out.

3. Stop Limit Order: A "Stop-Limit Order” is an order placed to buy or sell a preset quantity of assets at a preset limit price when the latest price reaches the preset trigger price. This includes setting the ideal commission price and quantity, as well as the trigger price.

For example, if the current market price of KCS is 0.9629 USDT, and you assume the support price will reach 1.0666 USDT and would not continue to increase when it breaks through the support price. Then you could sell it when the price reaches 1.065 USDT. However, as you are likely not able to follow the market 24/7, you could place a stop-limit order to prevent gaining more losses.

Operation Steps: Select “Stop Limit" Order, enter 1.0666 USDT in the ‘Stop Price’ box, 1.065 USDT in the ‘Price’ box, and 100 KCS in the ‘Amount’ box. Click “Sell” to place the order. When the latest price reaches 1.0666 USDT, this order will be triggered, and the 100 KCS order will be placed at a price of 1.065 USDT.

4. Stop Market Order: A “Market Stop-Loss Order" is an order placed to buy or sell a preset quantity/amount of assets at the current market price when the latest price reaches the preset trigger price. For this type, the commission price is not set, only the trigger price and the order quantity or amount are set.

For example, if the current market price of KCS is 0.96285 USDT, and you assume the support price will reach 1.0666 USDT and would not continue to increase when it breaks through the support price. Then you could sell it when the price reaches to support price. However, as you are likely not able to follow the market 24/7, you could place a stop market order to prevent gaining more losses.

Operation Steps: Select “Stop Market" Order, enter 1.0666 USDT in the ‘Stop Price’ box, and 100 KCS in the ‘Amount’ box. Click “Sell KCS” to place the order. When the latest price reaches 1.0666 USDT, this order will be triggered, and the 100 KCS order will be placed at the best market price.

Kind Reminder:

Market order price is matched by the fittest price in the current trading market. Considering the price fluctuation, the filled price to a market order will be matched in higher or lower than the current price. Please check the price and amount through on-floor orders before you place a market order.

Stop order has been upgraded from 15:00:00 to 15:40:00 on October 28, 2020 (UTC+8), in order to improve the utilization of users’ funds and provide better trading experiences. When placing a Stop Loss Order, the new system will not pre-freeze the assets in your account for the order until it has been triggered. After the Stop Orders are activated, the order rules are the same as those for Limit Orders or Market Orders. Orders might be canceled if there are insufficient funds. We suggest you do not ignore these risks in case the stop order cant be filled because of this.

Margin Trading

1.Transfer principal to your margin account

Note: Any currency supported on Margin trade can be transferred.

2.Borrow funds from the Funding Market

For Web                                                                                                                                 For App

3.Margin trade (Buy long/Sell short)

Trade: Lets buy long using BTC with the BTC/USDT trading pair as an example, using the borrowed USDT to buy BTC.

Close position: When the BTC price goes up, you can sell the BTC you bought before back to USDT.

Note: A margin trade works exactly the same as a spot trade and they share the same market depth.

For Web                                                                                                                                 For App

4.Repay loans

Repay all the borrowed USDT as well as the interest. The remaining amount is the profit.

Note:

Can I use other tokens to repay the borrowed USDT?	What if I don’t repay after borrowing?
No!   You can only repay what you borrowed instead of using other tokens to repay. If your margin account does not have enough USDT to repay, you may sell other tokens to USDT, and then click the Repay button to repay.	The system will execute the auto-renew procedure.   When the borrowers debt is about to expire, the system will automatically borrow the same amount of the corresponding debt assets (which equals the remaining mature debt’s principal and interest) to continue the debt if there are insufficient corresponding assets in the borrowers account.

For Web                                                                                                                                 For App

Kind reminder: This article is based on buying long in a margin trade. If you think that the specific token will go down, at step 2, you can borrow that token then sell it short at a higher price, then buy it back at a low price to make a profit.

Futures Trading

What is KuCoin Futures?

KuCoin Futures(KuCoin Mercantile Exchange) is an advanced cryptocurrency Trading Platform that offers various leveraged Futures that are bought and sold in Bitcoin and other cryptocurrencies. Instead of fiat currencies or other cryptocurrencies, KuCoin Futures handles Bitcoin/ETH only, and all the profit and loss are in Bitcoin/ETH/USDT.

What do I trade at KuCoin Futures?

All the trading products on KuCoin Futures are Futures of cryptocurrency. Different from the spot market, you trade financial Futures with others at KuCoin Futures instead. A Futures in KuCoin Futures is an agreement to buy or sell a particular crypto asset at a predetermined price and a specified time in the future.

How to trade Futures at KuCoin Futures?

In simple terms, KuCoin Futures trading is a process of opening a position - getting profit/loss from the position - closing a position. Only after the position is closed will the positions profit/loss be settled and reflected in the balance. You can follow the steps in the guidance article below to start your Futures trading:

The USDT-Margined Futures takes USDT as margin to exchange bitcoin or other popular Futures; while for BTC-Margined Futures and ETH-Margined Futures, it takes BTC and ETH as margin to exchange Futures.

Type	Margin	Pnl Settlement Coin	Max Leverage	Supported Futures	Price Fluctuation
USDT-Margined	USDT	USDT	100x	Bitcoin Futures	Stable, will not be influenced by USDT price fluctuation
BTC-Margined	BTC	BTC	100x	Bitcoin Futures	Will be influenced by BTC price fluctuation
ETH-Margined	ETH	ETH	100x	ETH Futures	Will be influenced by ETH price fluctuation

On KuCoin Futures Pro, you can freely switch between the USDT-margined Futures and COIN-margined Futures:

For Futures in the USDT-margined market, they are settled in USDT and for Futures in COIN-margined market, they are settled in coins(BTC, ETH).

Layout Overview

1. Futures: On KuCoin Futures Pro, you can freely switch among the markets and Futures and check changes over the last price/change/trading volume, etc.

New function: Here comes the Calculator! You can use it to calculate the estimated PNL, liquidation price, etc.）

2. Trade: You’re available to open, close, long or short your positions by placing orders in the order placing area.

3. Market: KuCoin Futures Pro has also offered a candlestick chart, market chart as well as the recent trade list and order book on the trading interface to display the market changes for you in full dimension.

4. Positions: In the position area, you can check your open positions and order status by just a simple click.

Trade

1. Log In and Sign Up

2. Enable Futures Trading

To enable Futures trading, please click the button “Enable Futures Trading” and tick “I Have Read and Agree” to proceed with the operation.

3. Set Trading Password

To ensure the security of your account and assets, please complete the setting and verification of your trading password.

4. Futures Assets

To check your assets on KuCoin Futures Pro, click “Assets” --"Futures Assets" on the top right corner of the page and you will be redirected to the assets page.

In the assets page, you can check your total assets, the weighted BTC, USDT and ETH equity, available balance, position margin, order margin, unrealised pnl and the pnl history in your account. In the “Pnl History” part, you can check the historical profit and loss of your positions.

KuCoin Futures Pro offers two ways for your to deposit funds: 1) Deposit and 2) Transfer.

1.1 If your USDT, BTC or ETH are on another platform, you can click “Deposit” directly and deposit the USDT or BTC to the specified address. For USDT and BTC deposit, please pay attention to choose the corresponding network protocol in deposit.


1.2 If you’ve already had USDT or BTC on KuCoin, click “Transfer” and transfer your USDT or BTC to your KuCoin Futures account to start your Futures trading.


5. Place Order

To place an order on KuCoin Futures Pro, please select the order type and leverage and enter your order quantity.

1) Order Type

KuCoin Futures supports three types of orders currently: a) limit order, b) market order and c) stop order.

1. Limit Order: A limit order is to use a pre-specified price to buy or sell the product. On KuCoin Futures Pro, you can enter the order price and quantity and click “Buy/Long” or “Sell/Short” to place a limit order;

2. Market Order: A market order is an order to buy or sell the product at the best available price in the current market. On KuCoin Futures Pro, you can enter the order quantity and click “Buy/Long” or “Sell/Short” to place a market order;

3. Stop Order: A stop order is an order which will be triggered when the given price reaches the pre-specified stop price. On KuCoin Futures Pro, you can select trigger type and set stop price, order price and order quantity to place a stop order.

KuCoin Futures Pro supports the switch of order quantity unit between “Lot” and “BTC”. After switching, the display of the quantity unit in the trading interface will change as well.

2) Leverage

The leverage is utilized to multiply your earnings. The higher the leverage is, the greater the earnings you will have and so does the losses you will have to bear, so please be prudent of your choices.

If your KuCoin Futures account is not KYC verified, your order leverage will be restricted. For accounts passed KYC verification, the leverage will be unlocked to the maximum.

3) Advanced Settings

KuCoin Futures offers advanced settings including “Post Only”, “Hidden” and Time in Force policies such as GTC, IOC, etc. for orders. Please note that the advanced settings are only available for limit or stop orders.

4) Buy/Long Sell/Short

On KuCoin Futures Pro, if you’ve already entered the order info., you can click “Buy/Long” to go long your positions, or click “Sell/Short” to go short your positions.

1. If you went long your positions and the Futures price goes up, you will earn profit

2. If you went short your positions and the Futures price goes down, you will earn profit

*Notice (will be displayed below the “Buy/Long” and “Sell/Short” buttons):

The platform has maximum and minimum order price restrictions for orders;

The “Cost” is the needed margin to execute an order and please ensure there’s sufficient balance in your account to place an order.


6. Holdings

On KuCoin Futures Pro, if you have submitted an order successfully, you can check or cancel your open and stop orders in the position list.

If your order is executed, you can check your position details in the “Open Positions”.

Quantity: Number of Futures in an order;

Entry Price: Average entry price of your current position;

Liquidation Price: If the price of the Futures is worse than the liquidation price, your position will be liquidated;

Unrealised PNL: The floating profit and loss of the current positions. If positive, you have profited; If negative, you have lossed funds. The percentage indicates the proportion of the profit and loss to the order amount.

Realised PNL: The calculation of the realised Pnl is based on the difference between the entry price and exit price of a position. Trading fees as well as Funding Fees are also included in the realised Pnl.

Margin: The minimum amount of funds you must hold to keep a position open. Once the margin balance drops below the maintenance margin, your position will be taken over by the Liquidation Engine and get liquidated.

Auto-Deposit Margin: When Auto-Deposit Margin mode is enabled, funds in the Available Balance will be added to the existing positions whenever liquidation happens, trying to prevent the position from being liquidated.

Take Profit/Stop Loss: Enabling take profit or stop loss settings and the system will perform the take profit and stop loss operations automatically to your positions to prevent funds losses caused by violate price fluctuation. (Recommend)


7. Close Positions

The KuCoin Futures position is designed an accumulated position. To close positions, you can click “Close” directly in the position area or you can go short to close your positions by placing an order.

* For example, if your current position size is +1,000 and you plan to close all positions, which means by the time your position size will become 0;

To fully close all positions, you can place an order to go short 400 positions, by the time the current position size will become +600; place another order to got short 600 positions, and the current position size will become 0.

Or you may also trade like this:

Place an order to go short 1400 positions and by the time, your position size will become -400.

You can close your positions with market or limit orders in the position list.

1）Close with Market Order: Enter the position size you plan to close, click “Confirm” and your positions will be closed at the current market price.

2）Close with Limit Order: Enter the position price and position size your plan to close and click “Confirm” to close your positions.

Notice:

• KYC users in restricted countries and regions cannot open Futures trading;
• Users with IP addresses in restricted countries and regions cannot open Futures trading;
• Users in our blacklist cannot open Futures trading.

How to Withdraw at KuCoin
 

What is withdrawal

Withdraw, which means transfer tokens from KuCoin to other platforms, as the sending side--this transaction is a withdrawal from KuCoin while it is a deposit for the receiving platform. For example, you can withdraw BTC from KuCoin to other BTC wallets on other platforms, but you cant transfer money to other platforms from KuCoin directly.

Holding account: We now support withdrawing funds from Main/Futures(Just for several tokens for now) account directly, so please make sure to hold your funds in the Main/Futures account, you need to transfer funds to the Main account via transfer function if youre currently holding funds in other KuCoin accounts. 

How to Withdraw Coins

Get your account settings prepared: To make a withdrawal, you need to enable "Phone Number+Trading Password" or "Email+Google 2fa+Trading Password", all can be set/reset from the account security settings page.

Step 1:

Web: Log in to your KuCoin account, then find the withdrawal page. You may type the token name in the search box, or scroll down and click on the token you want to withdraw.

App: Log in to your KuCoin account, then click "Assets" - "Withdraw" to enter the withdrawal page.

Step 2:

Once you have selected the correct token, you will need to add the wallet address (composed of remark name and address), select the chain, and enter the amount. The Remark is optional. Then click "Confirm" to carry out the withdrawal.

* Kind reminder:

1. For tokens such as USDT that support different public chains, the system will identify the public chain automatically according to the address input.

2. If the balance is insufficient when conducting a withdrawal, its likely that your assets are stored in the trading account. Please transfer the assets to the main account first.

3. If the address shows that "Contain invalid or sensitive information" or is incorrect, please double-check the withdrawal address or contact online support for further check. For some tokens, we just support transferring them via a specific mainnet chain instead of ERC20 or BEP20 chain, such as DOCK, XMR, etc. Please do not transfer tokens via unsupported chains or addresses.

4. You can check the min withdrawal amount as well as the withdrawal fee on the withdrawal page.

Step 3:

Input your trading password E-mail verification code Google 2FA code or SMS verification code to complete all the withdrawal steps.


Notes:

1. We will process your withdrawal within 30 minutes. To enhance the security of your assets, if your withdrawal amount is larger than a certain amount, we have to manually process your request. It depends on the blockchain when the assets will finally be transferred to your receiving wallet.

2. Please double-check your withdrawal address and token type. If the withdrawal succeeds at KuCoin, it is no longer able to be canceled.

3. Different tokens charge different withdrawal fees. You can check the fee amount on the withdrawal page by searching that token after logging in.

4. KuCoin is a digital currency trading platform, and we dont support fiat money withdrawal and trading. If you have any questions, please contact the online support for further help.

How to Sell Coins on KuCoin P2P Fiat Trade

Please check the following steps about how to sell coins. Before you sell, please confirm if you have set the payment method.

Step 1：After login, please choose "Buy Crpto".

Step 2：Please select "Sell", find your currency, click" Sell".

Step 3: You could fill in the quantity or click all then the valume will be popped up automatically. After filling it in, click " sell now".

Step 4: After you receive the payment, please confirm this payment and release the coins to the merchant.
 

How to transfer between internal accounts on KuCoin?

KuCoin supports internal transfers. Customers can transfer tokens of the same type directly from account A to account B of KuCoin. The operation process is as follows:

1. Log in to www.kucoin.com, find the withdrawal page. Select the token you want to transfer.

2. Internal transfers are free of fee and arrive quickly. For example, if you want to transfer KCS between KuCoin accounts, enter the KCS wallet address of KuCoin directly. The system will automatically identify the address that belongs to KuCoin and check "Internal transfer" by default. If you want to transfer by the way which can be on the blockchain, then just cancel the "Internal transfer" option directly.

Frequently Asked Questions (FAQ)

Deposit

How can I be qualified to buy Crypto with Bank Card?

• Complete Advance Verification on KuCoin
• Holding VISA or MasterCard which supports 3D Secure (3DS) 

What crypto can I buy using my Bank Card?

• We only support buying USDT by USD currently
• EUR, GBP and AUD are estimated to be available by end of October and mainstream crypto like BTC and ETH will follow soon, so stay tuned

What Can I Do If Deposit Unsupported BSC/BEP20 Tokens?

Please note that we currently only support deposit for a part of the BEP20 tokens (such as BEP20LOOM/ BEP20CAKE/BEP20BUX, etc.). Before you deposit, please check the deposit page to confirm if we support the BEP20 token you want to deposit (as shown below, if we support the BEP20 token, the deposit interface will display the BEP20 deposit address). If we dont support it, then please do not deposit the token to your Kucoin account, otherwise, your deposit will not be credited.

If you have already deposited the unsupported BEP20 token, please kindly gather the information below for further checking.
4. The screenshot of the transaction from the withdrawal party. (Please log in to the withdrawal account, search the withdrawal history and find the corresponding withdrawal record. Please ensure that the txid, token type, amount and address should be on the screenshot. If you deposit from your private wallet such as MEW, please provide a screenshot of your account address.)

Please submit a request and provide the information above, we will check the details for you. After you submit the request, please wait patiently, we will reply to your email if there is any updates. At the same time, in order to solve your problem as soon as possible, please do not repeat to submit to avoid problem overlap, thank you for your support.

Deposited to the Wrong Address

If you have made a deposit to the wrong address, there are several circumstances that may occur:

1. Your deposit address shares the same address with other certain tokens:

On KuCoin, if the tokens are developed based on the same network, the tokens’ deposit addresses shall be the same. For example, tokens are developed based on the ERC20 network like KCS-AMPL-BNS-ETH, or tokens are developed based on the NEP5 network: NEO-GAS. Our system will automatically identify the tokens, so your currency will not be lost, but please be sure to apply for and generate the corresponding tokens wallet address by entering the corresponding token deposit interface before the deposit. Otherwise, your deposit may not be credited. If you apply for a wallet address under the corresponding tokens after the deposit, your deposit will arrive in 1-2 hours after you apply for the address.

2. The deposit address is different from the token’s address:

If your deposit address does not match the wallet address of the token, KuCoin may not be able to help you recover your assets. Please check your deposit address carefully before depositing.

Tips:

If you deposit BTC to the USDT wallet address or deposit USDT to the BTC wallet address, we can try to retrieve it for you. The process takes time and risk, so we need to charge a certain fee to fix it. The process can take 1-2 weeks. Please kindly gather the information below.

1. Your UID/Registered email address/Registered phone number.

2. The type and amount of the token you deposit.

3. The txid.

4. The screenshot of the transaction from the withdrawal party. (Please log in to the withdrawal account, search the withdrawal history and find the corresponding withdrawal record. Please ensure that the txid, token type, amount, and address are shown on the screenshot. If you deposit from your private wallet such as MEW, please provide a screenshot of your account address.)

Please submit a request and provide the information above, we will check the details for you. After you submit the request, please wait patiently, we will reply to your email if there are any updates. At the same time, in order to solve your problem as soon as possible, please do not repeat to submit to avoid problem overlap, thank you for your support.

Trading

What is Maker and Taker?

KuCoin uses a taker - maker fee model for determining its trading fees. Orders that provide liquidity ("maker orders") are charged different fees than orders that take liquidity ("taker orders").

When you place an order and it is executed immediately, you are considered as a Taker and will pay a taker fee. When you place an order which is not immediately matched to enter a buy or sell order, and you are considered as a Maker and will pay a maker fee.

The user as a maker may pay a lower fee as long as to reach level 2 than takers. Please check the screenshot below for more details.

When you place an order that gets partially matched immediately, you pay a Taker fee for that portion. The remainder of the order is placed to enter a buy or sell order and, when matched, it is considered as a Maker order, and the Maker fee will then be charged.
 

Differences Between Isolated Margin and Cross Margin

1. Margin in Isolated Margin mode is independent for each trading pair

• Each trading pair has an independent Isolated Margin Account. Only specific cryptocurrencies can be transferred in, held and borrowed in a specific Isolated Margin Account. For instance, in the BTC/USDT Isolated Margin Account, only BTC and USDT are accessible.
• Margin level is calculated solely in each Isolated Margin Account based on the asset and debt in the isolated. When the positions of the isolated margin account need to be adjusted, you can only operate in each trading pair independently.
• Risk is isolated in each Isolated Margin Account. Once liquidation happens, it will not affect other isolated positions.

2. Margin in cross margin mode is shared among the user’s Margin Account

• Each user can only open one cross margin account, and all trading pairs are available in this account. Assets in cross margin account are shared by all positions;
• Margin level is calculated according to total asset value and debt in the Cross Margin Account.
• The system will check the margin level of the Cross Margin Account and notify users about supplying additional margin or closing positions. Once liquidation happens, all positions will be liquidated.

 

What is the fee structure in KuCoin Futures?

At KuCoin Futures, if you provide liquidity to the books, then you are a ‘Maker’ and will be charged at 0.020%. However, if you take liquidity, then you are a ‘Taker’ and will be charged 0.060% on your trades.
 

How to get free bonuses from KuCoin Futures?

KuCoin Futures is offering bonus for newbies!

Enable Futures trading now to claim the bonus! Futures trading is a 100x magnifier of your profits! Try now to leverage more profits with less funds!

🎁 Bonus 1: KuCoin Futures will airdrop bonus to all users! Enable futures trading now to claim up to 20 USDT of bonus for newbies only! Bonus can be used in Futures trading and profits generated from it can be transferred or withdrawn! For more details, please check KuCoin Futures Trial Fund.

🎁 Bonus 2: Futures deduction coupon has been distributed to your account! Go claim it now! The deduction coupon can be used to deduct Futures trading fees of random amount. 

*How to Claim?

Tap into “Futures”--- “Deduction Coupon” in KuCoin app  

Withdrawal

Withdrawal Function Restrictions

To enhance the security of your account and assets, your withdrawal function will be temporarily suspended for 24 hours and cannot be manually reset when the following situations occur:

• Phone binding
• Google 2FA change
• Trading password change
• Phone number change
• account unfreezing
• Email account change

In this case, please wait patiently. You can check the remaining unlock time on the withdrawal page. The restriction will be automatically lifted when it expires and you will be able to initiate a withdrawal again.

If the withdrawal page displays other prompts such as "user forbidden", please submit a ticket or contact online support, and we will handle the inquiry for you.

Withdrawal did not go through

Firstly, please log in to KuCoin. Then check the status of your withdrawal through"Assets-Overview-Withdraw"

1. "Pending" status on the withdrawal history.

We will process your withdrawal in 30-60 minutes. It depends on the blockchain as to when the assets will finally be transferred to your wallet. To enhance the security of your assets, if your withdrawal amount is larger than a certain amount, we have to manually process your transaction in 4-8 hours. Please, always double-check your withdrawal address.

If you need a large withdrawal to be made quickly, it is recommended that you withdraw several smaller amounts. By doing it this way, it will not require manual processing by the KuCoin team.

2. "Processing" status on the withdrawal history.

Withdrawal is usually completed within 2-3 hours, so please wait patiently. If the withdrawal status is still "processing" after 3 hours, please contact online support.

**NOTE** Please contact our customer service and provide the following information:

• Your UID/Registered email address/Registered phone number:
• The type(s) and amount(s) of coin(s):
• The recipients address:

3. "Succeeded" status on the withdrawal history.

If the status is "succeeded", it means that we have processed your withdrawal and the transaction was recorded in the blockchain. You need to check the status of the transaction and wait for all the required confirmations. Once the confirmations are sufficient, please contact the receiving platform to check the arrival status of your funds. If there is no blockchain information can be found, please contact our customer service and provide the following information:

1. The recipients address and TXID(hash):
2. The type(s) and amount(s) of coin(s):
3. Your UID/Registered email address/Registered phone number:

Please check the confirmations on blockchains using the following sites:

• ETC blockchain: https://gastracker.io/
• BTC blockchain: http://blockchain.info/
• ETH blockchain: https://etherscan.io/
• NEO blockchain: https://neotracker.io/
• LTC blockchain: https://chainz.cryptoid.info/ltc/
• BSC blockchain: https://bscscan.com/

Made a Withdrawal to the wrong address

1. If the status is "pending" on the withdrawal records.

You may cancel this withdrawal by yourself. Please click on the "Cancel" button. You may re-process the withdrawal with the correct address.

2. If the status is "processing" on the withdrawal records.

Please contact our online chat support. We may be able to help you solve this problem.

3. If the status is "succeeded" on the withdrawal records.

If the status is successful, you can no longer cancel it. You need to contact the customer service of the receiving platform. Hopefully, they can recover the transaction.